| |
 |
 |
|
| |
 |
|
FAQ
How
Do I Know if PortworX™ will work for Me?
|
|
| |
| What
is PortworX™? |
|
| PortworX™
is an independent platform delivering secure content
over the web to a specific user in Real-Time from
your ERP's third party underlying database i.e.
Oracle, SQL etc. |
|
| How
different is PortworX™ from my existing ERP
system? |
|
| Your
login screen is virtually identical to your a well
known ERP system so there will be no learning curve
for the end users. |
|
| Can
I write to the ERP database? |
|
| PortworX™
has been specifically designed for View-Only and
nothing will be written to any database however,
possibilities to input data will be made on a case
by case basis. |
| |
| Will
PortworX™ work with my existing SAP system? |
|
| Yes |
| |
| What
version of SAP do I need to run PortworX™? |
|
|
Since
PortworX™ does not run through SAP it is
not version specific.
|
| |
| What
type of Database manufacturer will work with PortworX™? |
|
| PortworX™
will work with virtually all manufacturers supporting
ODBC, but the most common are Oracle, SQL. |
|
| What
is Customer-Self Service (CSS) |
|
| Customer
Self-Service (CSS) is an application that aims to
completely eliminate replication by granting customers
direct access to relevant real-time information
from anywhere at any time. This is achieved by utilizing
the Internet and the PortworX™ system. Other
applications are also available and included with
PortworX™. |
|
| Can
I also use PortworX™ for my Vendors & Employees? |
|
| PortworX™
will work for all groups that are required to see
data from your ERP system. |
|
| Do
I need a separate server to run PortworX™? |
|
| PortworX™
requires a separate server with minimum requirements
of 512MB Memory, 10GB Hard Drive and a CD/DVD Rom
drive, Windows 2003, IIS Web Server, Microsoft &
.Net Framework. |
| |
| How
many people can log into PortworX™? |
|
| PortworX™
license will allow up to 1,000 occasional users
however, performance depends on hardware |
| |
| How
long does it take to install PortworX™? |
|
| Price
includes typical remote installation/implementation
in 3-days. |
|
| Do
I need to pay for reports? |
|
| PortworX™
comes with a set of standard reports to use immediately
& some custom reports will be created for each
customer as part of the 3rd day installation process. |
| |
| How
many people do I need to hire to run PortworX™? |
|
| PortworX™
installation is included in the price and ongoing
support is included in the annual fee, no additional
personnel are needed. |
|
|
| What
is my Return on Investment? |
| Call
centers have an average total cost of $36,000 -
$40,000 per customer service representative (CSR)
per year which is more that the cost of PortworX™.
By eliminating only one CSR your ROI will be less
than 9-months. |
|
|
|
What
is my Total Cost of Ownership?
|
- Hardware
- Your Server
- Operating
System - Windows 2003
- License
- Database Access from current vendor
- PortworX™
License including Remote Installation - $45,000
- PortworX™
Annual maintenance fee - $8,000
- PortworX™
Annual Remote Administration, Monitoring and
Diagnostics fee - $18,000
|
|
|
|
|
| |
